Store Policies

Shipping Policy

We offer standard shipping on all orders. The price of shipping varies based on weight and amount ordered. The average cost for one pair of fork arms is $84.00 USD. The heavier the pair of forks is, the higher the shipping price with a max of $750.00 USD.

 

We ship orders through Central Transport, Priority One, or Old Dominion based on the most effective rates for your location and order. All our delivery providers deliver within 1-3 business days, barring any inclement weather.

 

New orders can take up to 3 business days to process. Orders are processed Monday-Thursday, excluding weekends and holidays. All orders received on weekends or holidays will begin processing the following business day.

 

If ordering fork arms over 96 inches in length, delivering to a residential address, or need a special delivery appointment time, the customer will be subject to pay an additional freight fee.

Return Policy

ICHINEN USA Corporation allows for the return of products within one (1) year of the date of invoice. Any products outside this period are no longer applicable for a return. Customers will be responsible for return shipping fees, as well as a 10% handling fee.

 

For products determined to be within our warranty, including defective products, the shipping fees will be reimbursed along with a refund for the product itself. The product must be returned in good condition with no severe wear or tear on it, as determined by ICHINEN.

 

Refunds and exchanges will be processed after receiving the products. All refunds will be applied to the payment method used when purchasing. Please contact a sales representative or reach us at (317)-638-2511 for details on how to start a return or exchange.

Warranty

ICHINEN USA CORPORATION has a limited warranty promising to cover defects in materials and workmanship in products bought within a one (1) year period from the date of invoice. ICHINEN will replace or reimburse the product after receiving proof of return for the defective part. Any claim not made within this period will be deemed waived by the buyer unless the product is returned to ICHINEN for further examination. Upon determining defect, ICHINEN will repair or replace the product.

 

No products are to be returned to ICHINEN USA without an Authorization to Return number (ATR). The ATR number will be issued to the buyer by ICHINEN upon receipt of the written notification of the alleged defect. ICHINEN shall not be liable for any expense incurred by the buyer to remedy any defect in its products without written confirmation as to the work to be done and cost to remedy the alleged defect. ICHINEN shall not be liable for any consequential, special, indirect, or contingent damage or expense arising directly or indirectly from any defect in its products or from the misuse or alteration of products.

 

Except set forth herein, and except as to title, it is expressly agreed (a) that there is no other warranty expressed, implied, nor promised by ICHINEN with referenced to goods which extends beyond the specifications mutually agreed upon by ICHINEN and the buyer and (b) that the buyer acknowledges that they are purchasing the goods solely on the basis of the commitments of ICHINEN expressly set for herein. No Person is authorized to change or add to any of ICHINEN obligations under its warranty. In no event shall ICHINEN be liable for anticipated profits or for the incidental or consequential damages.

 

The buyer agrees to indemnity and hold ICHINEN harmless from and against any loss, injury, or damage to person or property that extends beyond the warranties set forth above, whether the claims against ICHINEN or the damages are incidental or consequential.